Exhibitor FAQ’s

How do I determine how much electrical power to order?
Energizing of electrical services must be completed by KBHCCD personnel. All equipment, regardless of source of power, must comply with federal, state and local codes. KBHCCD reserves the right to inspect equipment at the exhibitor’s expense. Electrical outlets must be ordered for each booth requiring power.

During the event, KBHCCD electrical staff conducts an audit of power supplied to all exhibits, meeting rooms, ballrooms and lobbies. Any unauthorized use of power will be billed at the standard rate. Up to 100 AMP service can be provided at any floor pocket in the exhibit halls. Submit a floor plan a minimum of thirty (30) days prior to the first move-in day of your event showing the location of the service to be installed.

Can I bring my generator?
No

Will there be a service desk on the show floor?
Yes, the KBHCC is the exclusive provider of electricity, aerial rigging and lighting, water (fill & drain), natural gas, propane, compressed air and cable TV services to exhibitors. We offer competitive, simple flat-rate pricing for all our utility services. All labor is included in our utility prices so there are no surprise on-site labor charges at KBHCC! Additionally, all our electrical services are 24-hour power at no additional cost.

Are ceiling drops or rigging points available? If so, are there additional costs?
All rigging must be approved in advance, and once installed is subject to inspection by KBHCCD. Other policies and procedures for rigging apply. Please contact your Event Coordinator or the KBHCCD Stage Manager for more specific details regarding the policy and weight/rigging limits.

Can I just plug my equipment into existing outlets?
No;

Does the power stay on 24 hours?
All our electrical services are 24-hour power at no additional cost.

Do I need to supply floor plans for my island booth?
Submit a floor plan a minimum of thirty (30) days prior to the first move-in day of your event showing the location of the service to be installed.

Do you provide rooftop access?
Care of the roof surface at KBHCCD is important to maintaining a leak-free building, therefore, roof access is not permitted. Signs and banners may not be hung from the roof of the building. Antennas may not be installed on the roof.

How do I get a Static IP?
How many connections do I get with my order?
How do I get additional connections?
Can I have the cable installed under the carpet?
Will I be guaranteed an internet connection?

Smart City Networks, the leading provider of telecommunication and event technology services, expertly arranges turnkey services for show managers and exhibitors. Our specialists have extensive expertise in pre-show installation, on-site support and post-show billing. All you have to do is decide which services best address your requirements:

• Video Conferencing

• Virtual trade shows

• Webcasting (Internet broadcasting)

• Show infrastructure design, installation and support

• Telephone lines, instruments and calling plans

• Dedicated modem lines and instruments

• Special circuits: ISDN, DSL, T-1, T-3

• Networking: Ethernet, internet, point-to-point/multipoint

• Cellular phones and papers

• Equipment rentals

CONTACT:
Smart City Networks
(214) 853-8900
(214) 853-8901 fax
Dallas@smartcity.com

For Cable TV Broadband Services contact AT&T Service Center: 1 (800) 246-8464