Kay Bailey Hutchison Convention Center Dallas has partnered with Boomerang to make lost and found quick and easy! Please click here to submit a lost and found report.
A list of approved event security providers for you to choose from, is available here.
Clients booking events here at the KBHCCD must select an approved provider. That list is available HERE.
While some COVID restrictions have been lifted, the Kay Bailey Hutchison Convention Center Dallas (KBHCCD) is dedicated to upholding the highest cleaning procedures to ensure the safety and health of our visitors and staff. Our updated Cleaning Safety Protocols are available here.
Smart City Networks, the leading provider of telecommunication and event technology services, expertly arranges turnkey services for show managers and exhibitors. Our specialists have extensive expertise in pre-show installation, on-site support and post-show billing. For more information contact Smart City Networks at (214) 853-8119.
All equipment, regardless of power source, must comply with federal, state and local codes. The KBHCCD and your chosen provider from our approved list, reserve the right to inspect equipment at the exhibitor’s expense. Electrical outlets must be ordered for each booth requiring power. Complementary electrical is available in the meeting rooms but you must not exceed the electrical capacity in each room.
Complimentary Wi-Fi service is located in lobbies. For additional service, contact Smart City Networks at (214) 853-8119.
Bottled water is placed inside the lectern, per the number of seats at the head table. Should your speakers’ water needs exceed what is provided, please consult your Event Manager. Water coolers are placed in the meeting room corridors and outside the A, B and D Ballrooms when ballrooms are used for meeting space. KBHCCD does not place water coolers in exhibit halls. Additional water service for attendees may be ordered through the KBHCCD food and beverage provider.
Health permits may be required if show exhibitors sample food or beverage, not provided by our exclusive food and beverage provider. KBHCCD will work with Show Management to secure those permit(s). Certain restrictions apply. For more information contact your Event Manager.
In compliance with Texas Alcoholic Beverage Commission (TABC) laws, no alcohol may be brought on to or removed from the KBHCCD property, except by our exclusive food and beverage provider, Centerplate.
All outside food and beverages are prohibited.
All food and beverage at KBHCCD is provided through our exclusive food and beverage provider, Sodexo Live! (214) 743-2521.
KBHCCD is committed to supporting and encouraging sustainable practices. As one of only a handful of U.S. LEED-EB and ISO 14001 certified convention centers in the nation, our dedication to resource conservation, sustainability, source reduction, and waste diversion is standard operating procedure. The KBHCCD prides itself in hosting environmentally-friendly meetings. Recycling is a big portion of being green and one of the easiest ways planners can get involved. It not only reduces costs for you, your attendees and exhibitors, but also reduces landfill space and energy used. After their event, planners may also consider donating unconsumed food and other consumer goods to our KBHCCD Good Neighbor Program, which diverts left over items from landfills to local non-profits. For more ways to host a sustainable event at the KBHCCD, visit with your Event Manager.
KBHCCD offers a variety of paid on-site advertising options for clients, their exhibitors and sponsors. For more information visit the KBHCCD On-site Advertising page. For more contact the KBHCCD Marketing Manager at least 90 days prior to your event.
Some events may be required to have special event permits for pyrotechnics, lasers, open flame or other special effects. Additional standby fire personnel may be required during show hours at Lessee’s expense. See your Event Manager for these permit applications. If you have a particular question or concern, please contact the Security Supervisor at (214) 939-2872 or the Dallas Fire – Rescue Department at (214) 670-4319.
Lessee is responsible for hiring security personnel on a 24-hour basis from the initial move-in date/occupancy until completion of move-out. A list of preferred event security companies is available from your Event Manager. Event security at KBHCCD is provided by state-licensed, trained, insured and bonded professionals and includes: ushers, ticket takers, floor security agents, door security agents, roving personnel, overnight security, their supervisors and managers, and law enforcement agencies and first responders. All security personnel are required to enforce the policies of KBHCCD.
Lessee will submit a detailed security plan a minimum of 30 days prior to the first move-
in day of the event. The plan must indicate the number of security supervisors and security personnel, dates, times and assigned locations. KBHCCD may request the Lessee make reasonable modifications to the plan.
A deposit of 25 percent (25%) of the minimum space rental amount is due at the time of contract execution with the balance and certificate of insurance (COI) due 60 days before the event/show move-in date.
Hours are based on show management and exhibitor hours. Generally, our KBHCCD administrative hours are Monday through Friday 8 a.m. – 5 p.m.
