FAQs

What are the building’s hours and what are extended hours?

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What are the deposit requirements?

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When is security required? 

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What are the Kay Bailey Hutchison Convention Center Dallas’s fire and life safety guidelines for trade shows, public events and performances?

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Where can I advertise my event?

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What are your green initiatives?

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Can you provide catering in-house?

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Can we bring in food and beverages?

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What about beer, wine & liquor service?

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Do you allow food sampling in the facility?

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What about water service?

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Do you have Internet access available?

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What about electrical service?

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What about telephone service?

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How do I go about ordering electrical services?

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Can I bring my generator?

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Will there be a service desk on the show floor?

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Are ceiling drops or rigging points available? If so, are there additional costs?

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Can I just plug my equipment into existing outlets?

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How long does the power stay on?

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Do I need to supply floor plans for my island booth?

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Do you provide rooftop access?

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What other services does Smart City provide for exhibitors?

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Is there a lost and found?

How far is the airport from the convention center and what type of transportation is available?

Which hotels are closest to the convention center?

Who do I contact if I have special needs?

Where can I nurse and/or pump?

Are pets allowed?

Does KBHCCD offer complementary internet? If so, how do I access it?

What is your COSTUME weapons and props policy?

What is your handgun policy?

Who should I contact for questions regarding charges to my credit card?

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Can I order a regular telephone line for my credit card machine?

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Do I have to purchase all utilities and services from you?

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Do I automatically get a confirmation of my order when received?

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Do you have Wi-Fi?

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How do I pay for my order?

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What is the deadline for advance or discount rates?

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Who do I contact for services?

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How can I contact the convention center?

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What jobs are currently available?

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How do I book space for my event?

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Where can I park?

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How do I get to the KBHCCD?

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Does the KBHCCD offer complementary internet? If so, how do I access it?

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Does the convention center have a business center?

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What is your Alcohol Policy?

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What is your weapons policy?

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