Attendee FAQ

Is there a lost and found?
A lost and found location may be operated at Lessee’s discretion. Every effort shall be made by our staff to see that property found or turned in to Building Security is handled in such a way as to provide the best possible opportunity for return of the property to its rightful owner.

PLEASE NOTE: Because we do not store show materials, unclaimed items may be disposed of at the conclusion of the move out.

Security Dispatch Office (214) 939-2941 (214) 939-2566 (fax)

How far is the airport from the convention center and what type of transportation is available?
DART has convenient and economical ways to travel between DFW Airport and downtown Dallas – DART Rail Orange Line and Bus Route 500, the Trinity Railway Express (TRE) commuter rail and DART bus route 408.

Which hotels are closest to the convention center?
Dallas hotels offer more than just a place to stay while visiting. You’ll find friendly service with great southern charm and Texan hospitality.With your choices ranging from resorts to luxury boutiques to downtown Dallas hotels, you’re sure to find something that will fit your budget and lifestyle.

Can you recommend a good restaurant?
Dallas restaurants are more than the Texan favorites of steak houses, barbecue and Tex Mex. Food is our passion and we’ll surprise you with fresh seafood, eclectic bistros and fantastic worldly cuisines ranging from Brazilian to Indian to European. Whether you’re looking for the best restaurants in Dallas or simply trying to find a downtown restaurant to grab a quick bite, you’ll find what you’re seeking with our handy guide.

What can I do in my leisure time?
Why let your fun in Dallas set with the sun? Don’t leave town without taking full advantage of the live music concerts, dancing, bars, and comedy clubs that keep Dallas on the move.

What is the current weather?
An average high temperature of 76 degrees and an average low of 55 degrees make Dallas a great destination year-round. Get the latest Dallas weather forecast here!

Who do I contact if I have special needs?
KBHCCD is ADA compliant. As new standards are introduced it is our goal to implement those changes or upgrades in a timely manner. In accordance with the ADA we are responsible for and provide permanent premises access accommodations such as, but not limited to: wheelchair lifts, elevator standards, door width standards and restroom accessibility.

It is the Lessee’s/Event Organizer’s responsibility to provide non-permanent accessibility requirements, such as, but not limited to, hearing-assistive or visually-assistive devices, and temporary seating accessibility and/or interpreters.  If you need non-permanent accessibility aid while at the KBHCCD please check at the registration desk for the event you are attending.

Where can I pump and/or nurse?
KBHCCD has partnered with Mamava to provide self-contained pods that give nursing mothers a private place to nurse and/or pump. They are conveniently located on Level 2, near the C Lobby and near the A Ballrooms.

Are pets allowed?

Pets are not allowed at the KBHCCD; however service animals are welcome.

The KBHCCD follows ADA guidelines regarding service animals which are defined as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.

To avoid confusion we ask that service animals wear identifying harnesses or collars.  If the service animal does not have identifying harnesses or collars, staff may request to see the service animal’s license or registration.  If the animal is not licensed or registered, staff may inquire to verify that the animal in question is a service animal needed to aid a person with disabilities.  The care or supervision of a service animal is solely the responsibility of his or her owner. The KBHCCD does not provide care, food, or special locations for service animals.

How do I access the free Internet?

Need help accessing the Internet from within our facility?  Follow these helpful tips or call 888-243-5685.

What is your COSTUME weapons and props policy?                                                                                 

Simulated or costume weapons are allowed as a part of your costume, subject to prior approval by security, the local Police and if in compliance with the following. Please note that the Police have final say on all cosplay weapons.

  • All costume weapons must be inspected by UNIFORMED POLICE at the Costume Weapons Check Desk in the main lobby.
  • All costume weapons must conform to state and federal law.
  • Projectile costume weapons must be rendered inoperable.
  • Costume swords must be tied to your costume in such a way that they can’t be drawn and must also pass police approval.
  • After each person’s costume weapon has been checked, it will be tagged by security, and you will be given a wristband to wear to designate that your weapons have been checked.

Security will escort you to the security station for inspection if your costume weapon is not tagged.

If you do not want to have your costume weapons inspected or tagged, or if you are not willing to comply with these policies, please do not bring your costume weapons.

Event organizers and the Police department reserve all rights to change or modify any costume weapons policy or rule at any time and without notice to best safely serve event attendees. Your understanding and cooperation is appreciated.

What is your HANDGUN policy?  

Licensed handguns (both concealed carry and open carry) are permitted on premise, as allowed by state law, unless the type of event being held at the KBHCCD falls under an exception that would prohibit a person with a license to carry a handgun at the event.  Any exceptions will be determined on a case-by-case basis by the Director and will be in accordance with state law.

Handguns must be carried in a manner that is allowed by state law.

Unlicensed handguns are NOT PERMITTED on the premises.

Police department or Security staff may request proof of handgun license.  Your understanding and cooperation is appreciated.