FAQs

Is there a lost and found?

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Who are your approved event security providers?

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Who are your approved event emergency medical service providers?

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What are your COVID-19 Procedures?

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What about telephone service?

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What about electrical service?

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Do you have Internet access available?

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What about water service?

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Do you allow food sampling in the facility?

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What about beer, wine & liquor service?

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Can we bring in food and beverages?

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Can you provide catering in-house?

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What are your green initiatives?

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Where can I advertise my event?

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What are the Kay Bailey Hutchison Convention Center Dallas’s fire and life safety guidelines for trade shows, public events and performances?

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When is security required? 

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What are the deposit requirements?

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What are the building’s hours and what are extended hours?

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Is there a lost and found?

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How do I get to the Freight Marshaling Yard?

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Where is the Exhibitor Loading Dock entrance?

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Where can I find convention center parking?

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What are your COVID-19 procedures?

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What other services does Smart City provide for exhibitors?

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Do you provide rooftop access?

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Do I need to supply floor plans for my island booth?

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How long does the power stay on?

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Can I just plug my equipment into existing outlets?

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Are ceiling drops or rigging points available? If so, are there additional costs?

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Will there be a service desk on the show floor?

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Can I bring my generator?

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How do I go about ordering electrical services?

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Where can I find parking and/or other options for transportation?

What are your COVID-19 procedures?

Am I allowed to bring in outside food or drink?

What is your handgun policy?

What is your COSTUME weapons and props policy?

Does KBHCCD offer complimentary internet? If so, how do I access it?

Are pets allowed?

Where can I nurse and/or pump?

Who do I contact if I have special needs?

Which hotels are closest to the convention center?

How far is the airport from the convention center and what type of transportation is available?

Is there a lost and found?

What are your COVID-19 procedures?

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Can I order a regular telephone line for my credit card machine?

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Do you have Wi-Fi?

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Who do I contact for services?

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What is the convention center's address?

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What are your COVID-19 procedures?

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What is your weapons policy?

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What is your alcohol policy?

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Does the convention center have a business center?

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Does the KBHCCD offer complimentary internet? If so, how do I access it?

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How do I get to the KBHCCD?

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Where can I park?

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How do I book space for my event?

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What jobs are currently available?

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How can I contact the convention center?

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