FAQs
Is there a lost and found?
Kay Bailey Hutchison Convention Center Dallas has partnered with Boomerang to make lost and found quick and easy! Please click here to submit a lost and found report.
Who are your approved event security providers?
A list of approved event security providers for you to choose from, is available here.
Who are your approved event emergency medical service providers?
Clients booking events here at the KBHCCD must select an approved provider. That list is available HERE.
What are your COVID-19 Procedures?
While some COVID restrictions have been lifted, the Kay Bailey Hutchison Convention Center Dallas (KBHCCD) is dedicated to upholding the highest cleaning procedures to ensure the safety and health of our visitors and staff. Our updated Cleaning Safety Protocols are available here.
What about telephone service?
Smart City Networks, the leading provider of telecommunication and event technology services, expertly arranges turnkey services for show managers and exhibitors. Our specialists have extensive expertise in pre-show installation, on-site support and post-show billing. For more information contact Smart City Networks at (214) 853-8119.
What about electrical service?
All equipment, regardless of power source, must comply with federal, state and local codes. The KBHCCD and your chosen provider from our approved list, reserve the right to inspect equipment at the exhibitor’s expense. Electrical outlets must be ordered for each booth requiring power. Complementary electrical is available in the meeting rooms but you must not exceed the electrical capacity in each room.
Do you have Internet access available?
Complimentary Wi-Fi service is located in lobbies. For additional service, contact Smart City Networks at (214) 853-8119.
What about water service?
Bottled water is placed inside the lectern, per the number of seats at the head table. Should your speakers’ water needs exceed what is provided, please consult your Event Manager. Water coolers are placed in the meeting room corridors and outside the A, B and D Ballrooms when ballrooms are used for meeting space. KBHCCD does not place water coolers in exhibit halls. Additional water service for attendees may be ordered through the KBHCCD food and beverage provider.
Do you allow food sampling in the facility?
Health permits may be required if show exhibitors sample food or beverage, not provided by our exclusive food and beverage provider. KBHCCD will work with Show Management to secure those permit(s). Certain restrictions apply. For more information contact your Event Manager.
What about beer, wine & liquor service?
In compliance with Texas Alcoholic Beverage Commission (TABC) laws, no alcohol may be brought on to or removed from the KBHCCD property, except by our exclusive food and beverage provider, Centerplate.
Can we bring in food and beverages?
All outside food and beverages are prohibited.
Can you provide catering in-house?
All food and beverage at KBHCCD is provided through our exclusive food and beverage provider, Sodexo Live! (214) 743-2521.
What are your green initiatives?
KBHCCD is committed to supporting and encouraging sustainable practices. As one of only a handful of U.S. LEED-EB and ISO 14001 certified convention centers in the nation, our dedication to resource conservation, sustainability, source reduction, and waste diversion is standard operating procedure. The KBHCCD prides itself in hosting environmentally-friendly meetings. Recycling is a big portion of being green and one of the easiest ways planners can get involved. It not only reduces costs for you, your attendees and exhibitors, but also reduces landfill space and energy used. After their event, planners may also consider donating unconsumed food and other consumer goods to our KBHCCD Good Neighbor Program, which diverts left over items from landfills to local non-profits. For more ways to host a sustainable event at the KBHCCD, visit with your Event Manager.
Where can I advertise my event?
KBHCCD offers a variety of paid on-site advertising options for clients, their exhibitors and sponsors. For more information visit the KBHCCD On-site Advertising page. For more contact the KBHCCD Marketing Manager at least 90 days prior to your event.
What are the Kay Bailey Hutchison Convention Center Dallas’s fire and life safety guidelines for trade shows, public events and performances?
Some events may be required to have special event permits for pyrotechnics, lasers, open flame or other special effects. Additional standby fire personnel may be required during show hours at Lessee’s expense. See your Event Manager for these permit applications. If you have a particular question or concern, please contact the Security Supervisor at (214) 939-2872 or the Dallas Fire – Rescue Department at (214) 670-4319.
When is security required?
Lessee is responsible for hiring security personnel on a 24-hour basis from the initial move-in date/occupancy until completion of move-out. A list of preferred event security companies is available from your Event Manager. Event security at KBHCCD is provided by state-licensed, trained, insured and bonded professionals and includes: ushers, ticket takers, floor security agents, door security agents, roving personnel, overnight security, their supervisors and managers, and law enforcement agencies and first responders. All security personnel are required to enforce the policies of KBHCCD.
Lessee will submit a detailed security plan a minimum of 30 days prior to the first move-
in day of the event. The plan must indicate the number of security supervisors and security personnel, dates, times and assigned locations. KBHCCD may request the Lessee make reasonable modifications to the plan.
What are the deposit requirements?
A deposit of 25 percent (25%) of the minimum space rental amount is due at the time of contract execution with the balance and certificate of insurance (COI) due 60 days before the event/show move-in date.
What are the building’s hours and what are extended hours?
Hours are based on show management and exhibitor hours. Generally, our KBHCCD administrative hours are Monday through Friday 8 a.m. – 5 p.m.
Is there a lost and found?
Kay Bailey Hutchison Convention Center Dallas has partnered with Boomerang to make lost and found quick and easy! Please click here to submit a lost and found report.
How do I get to the Freight Marshaling Yard?
If you need GPS driving directions for the Freight Marshaling Yard, please use the following address and/or link:
569 Hotel St.
Dallas, TX 75202
Where is the Exhibitor Loading Dock entrance?
If you need GPS driving directions for the Lamar Gate (Loading Dock Entrance), please use the following address and/or link:
839 S. Lamar St.
Dallas, TX 75202
Where can I find convention center parking?
If you need GPS driving directions for the KBHCCD Parking Garage, Lot C or Lot E, please use the following addresses and/or links:
Parking Garage
Intersection of Memorial Dr. & S. Griffin St.
32.77342, -96.8003532°46’24.3”N, 96°48’01.3”W
Parking Lot C
502 S. Lamar St.
Dallas, TX 75202
Parking Lot E
500 Memorial Dr.
Dallas, TX 75202
What are your COVID-19 procedures?
While some COVID restrictions have been lifted, the Kay Bailey Hutchison Convention Center Dallas (KBHCCD) is dedicated to upholding the highest cleaning procedures to ensure the safety and health of our visitors and staff. Our updated Cleaning Safety Protocols are available here.
What other services does Smart City provide for exhibitors?
Smart City Networks, the leading provider of telecommunication and event technology services, expertly arranges turnkey services for show managers and exhibitors. All you have to do is decide which services best meet your needs:
• Video Conferencing
• Virtual trade shows
• Webcasting (Internet broadcasting)
• Show infrastructure design, installation
• Telephone lines, instruments and calling plans
• Dedicated modem lines and instruments
• Special circuits: ISDN, DSL, T-1, T-3
• Networking: Ethernet, internet, point-to-point/multipoint
• Cellular phones and papers
• Equipment rentals
For a quote, please contact Smart City Networks at (214) 853-8119
Do you provide rooftop access?
Rooftop access is prohibited. Signs and banners may not be hung from the roof and antennas may not be installed on the roof.
Do I need to supply floor plans for my island booth?
Submit a floor plan a minimum of 30 days prior to the first move-in day of your event showing the location of the service to be installed.
How long does the power stay on?
All electrical services include 24-hour power. Please contact the approved utility service provider chosen by the event organizer for any additional information.
Can I just plug my equipment into existing outlets?
All electrical services must be completed by the approved utility service provider selected by the event organizer. Pease contact them should you have any questions.
Are ceiling drops or rigging points available? If so, are there additional costs?
This process is managed by your General Service Contractor and must be approved by KBHCCD in advance. All rigging is subject to inspection by the KBHCCD, once installed. Rigging inspections fees apply. For additional policies and procedures, including weight limitations contact your Event Manager.
Will there be a service desk on the show floor?
It is up to each event organizer and/or their general service contractor if they wish to provide a service desk on the show floor for their event. Please contact the event organizer to confirm this information.
Can I bring my generator?
Outside generators are prohibited at the KBHCCD.
How do I go about ordering electrical services?
Electrical must be ordered for each booth requiring power through the electrical provider selected by the event organizer. Up to 100 AMP service can be provided at any floor pocket in the exhibit halls. All electrical services must be completed by the approved utility service provider that the event organizer has selected to handle the event. If you would like to place an order for electrical, please refer to the exhibitor kit produced by the event organizer and/or its general service contractor.
Where can I find parking and/or other options for transportation?
A map that highlights both KBHCCD and nearby public parking options is available here. Our parking garage and three surface parking lots (Lots C and E) can accommodate almost any vehicle. We now offer online-advance parking for select events. Purchase now. Additional transportation information is available here.
What are your COVID-19 procedures?
While some COVID restrictions have been lifted, the Kay Bailey Hutchison Convention Center Dallas (KBHCCD) is dedicated to upholding the highest cleaning procedures to ensure the safety and health of our visitors and staff. Our updated Cleaning Safety Protocols are available here.
Am I allowed to bring in outside food or drink?
The KBHCCD does not allow outside food or beverages.
What is your handgun policy?
The KBHCCD follows all applicable state and local laws regarding weapons in the facility.
What is your COSTUME weapons and props policy?
• Simulated or costume weapons are allowed as a part of your costume, subject to prior approval by security, the local police and if in compliance with the following. Please note that police have final say on all cosplay weapons.
• All costume weapons must be inspected by uniformed police at the Costume Weapons Check Desk in the main lobby.
• All costume weapons must conform to all state and federal laws.
• Projectile costume weapons must be rendered inoperable.
• Costume swords must be tied to your costume in such a way that they can’t be drawn and must also pass police approval.
After each person’s costume weapon has been checked, it will be tagged by security, and you will be given a wristband to wear to designate that your weapons have been checked. Security will escort you to the security station for inspection if your costume weapon is not tagged. Please do not bring your costume weapons, if you are unwilling to comply with these policies. Event organizers and the Police department reserve all rights to change or modify any costume weapons policy or rule at any time and without notice to best safely serve event attendees. Your understanding and cooperation is appreciated.
Does KBHCCD offer complimentary internet? If so, how do I access it?
Free internet is available in the lobbies. Scan for wireless connections and choose “free internet”. Click connect once the splash page loads. For additional service, contact Smart City Networks, (214) 853-8900.
Are pets allowed?
Pets are not allowed at the KBHCCD; however, service animals are welcome. The KBHCCD follows ADA guidelines regarding service animals. All ADA service animal guidelines may be found here.
Where can I nurse and/or pump?
KBHCCD has partnered with Mamava to provide two self-contained pods that give nursing mothers a private place to nurse and/or pump. They are conveniently located on Level 2, one by the Arena and another by the Food Court.
Who do I contact if I have special needs?
KBHCCD is ADA compliant. It is our goal to implement new standards as they are introduced. In accordance with the ADA we are responsible for and provide permanent premises access accommodations such as, but not limited to: wheelchair lifts, elevator standards, door width standards and restroom accessibility.
It is the event organizer’s responsibility to provide non-permanent accessibility requirements, such as, but not limited to, hearing-assistive or visually-assistive devices, and temporary seating accessibility and/or interpreters. If you need non-permanent accessibility aid while at the KBHCCD please consult with the event registration desk.
Which hotels are closest to the convention center?
For your convenience, the KBHCCD is connected to the 1,001-room Omni Dallas Hotel via a skybridge. There are dozens of other hotel options within walking distance of the KBHCCD. Click for a full list of downtown hotels
How far is the airport from the convention center and what type of transportation is available?
DFW International Airport
DFW International Airport is 20.5 miles from the KBHCCD. DART has convenient and economical ways to travel between DFW Airport and downtown Dallas – DART Rail Orange Line, the Trinity Railway Express (TRE) commuter rail and DART bus route 408.
Dallas Love Field Airport
Dallas Love Field Airport is 7.8 miles from the KBHCCD. Your link between DART Light Rail’s Orange and Green Lines and the Love Field Terminal is Bus Route 524 (Love Link) that operates between Dallas Love Field and the Inwood/Love Field Station.
Is there a lost and found?
Kay Bailey Hutchison Convention Center Dallas has partnered with Boomerang to make lost and found quick and easy! Please click here to submit a lost and found report.
What are your COVID-19 procedures?
While some COVID restrictions have been lifted, the Kay Bailey Hutchison Convention Center Dallas (KBHCCD) is dedicated to upholding the highest cleaning procedures to ensure the safety and health of our visitors and staff. Our updated Cleaning Safety Protocols are available here.
Can I order a regular telephone line for my credit card machine?
Yes, you may do so by contacting Smart City Networks (214) 853-8900 or going through the order process by clicking here.
Do you have Wi-Fi?
Complimentary Wi-Fi service is located in lobbies. For additional service, contact Smart City Networks, (214) 853-8900.
Who do I contact for services?
Choose from our list of approved service providers here.
What is the convention center's address?
Our main address is 650 S. Griffin Street, Dallas, TX 75202. However, you can click here to access a list of key locations within the vicinity of the KBHCCD.
What are your COVID-19 procedures?
While some COVID restrictions have been lifted, the Kay Bailey Hutchison Convention Center Dallas (KBHCCD) is dedicated to upholding the highest cleaning procedures to ensure the safety and health of our visitors and staff. Our updated Cleaning Safety Protocols are available here.
What is your weapons policy?
The KBHCCD follows all applicable state and local laws regarding weapons in the facility.
What is your Alcohol Policy?
In compliance with Texas Alcoholic Beverage Commission laws, no alcohol may be brought on to or removed from KBHCCD property except by the exclusive provider to KBHCCD.
Does the convention center have a business center?
A business center is available for your convenience, via the attached skybridge at the Omni Dallas Hotel.
Does the KBHCCD offer complementary internet? If so, how do I access it?
Free internet is available in the lobbies. Scan for wireless connections and choose “free internet”. Click connect once the splash page loads. Contact Smart City Networks at (214) 853-8900 if you have questions.
How do I get to the KBHCCD?
On Central Expressway
Take Central Expressway (U.S. 75) southbound. Take exit to I-35/U.S. 77 to Field Street. Turn left under the freeway and veer to the right onto Griffin Street. The Convention Center is straight ahead. The parking garage entrance is at the corner of Memorial and Griffin, on the south side of the Convention Center.
On the Tollway
Go south on the Dallas North Tollway. Take the Harry Hines/Downtown exit to Field Street to Griffin Street. The Convention Center is straight ahead. The parking garage entrance is at the corner of Memorial and Griffin, on the south side of the Convention Center.
On Highway 183
Take Carpenter Freeway (I-183) east to Stemmons Freeway (I-35E) southbound. Take the I-45/U.S. 75 exit to the Griffin Street exit. The Convention Center is straight ahead. (Also works for those coming from Denton/Lewisville.) The parking garage entrance is at the corner of Memorial and Griffin, on the south side of the Convention Center.
On I-35 from the South
Take R.L. Thornton Freeway (I-35E) northbound. Take I-30 east to Griffin/Lamar exit. Stay in the left lane as you exit to continue on Griffin Street. The Convention Center is straight ahead. The parking garage entrance is at the corner of Memorial and Griffin, on the south side of the Convention Center.
On I-45
Take Julius Schepps (I-45) northbound. Take I-30 West to Downtown/Ervay Street exit to Griffin Street. The Convention Center is straight ahead. The parking garage entrance is at the corner of Memorial and Griffin, on the south side of the Convention Center.
On I-30
Take R.L. Thornton Freeway (I-30) westbound to Dallas. Take the Downtown/Ervay Street exit from the left lane of the freeway. As you exit, you will be on Griffin Street. The Convention Center is straight ahead. The parking garage entrance is at the corner of Memorial and Griffin, on the south side of the KBHCCD.
DART-Dallas Area Transit
Red and Blue Rail Lines both stop directly at the Convention Center. For further information you may contact DART #214-979-1111 for fees and schedules or visit their website at www.dart.org
Where can I park?
Together with Ace Parking, the KBHCCD offers convenient parking for a fee. Click here for locations and pricing. Valet Service can be arranged, at the lessee’s expense, through Ace Parking. Overnight parking on KBHCCD property is prohibited. For more information contact Ace Parking at is 214-724-6758.
How do I book space for my event?
Complete and submit your request via our online KBHCCD RFP Form
What jobs are currently available?
View our openings here.
Other opportunities may be available with our contractors:
Catering: Please call Centerplate at 214-743-2514
Housekeeping: Please call Member’s Building Services at 469-610-0190
Security: Please call Allied Barton Security Services at 972-506-4550 or visit 3030 Lyndon B Johnson Fwy #800, Dallas, TX 75234. You may also apply online at http://jobs.alliedbarton.com
How can I contact the convention center?
Kay Bailey Hutchison Convention Center
650 S. Griffin St. Dallas, Texas 75202
Phone: (214) 939-2700
Fax: (214) 939-2795
Toll Free: 877-850-2100
Email: info@dallasconventioncenter.com
