While some COVID restrictions have been lifted, the Kay Bailey Hutchison Convention Center Dallas (KBHCCD) is dedicated to upholding the highest cleaning procedures to ensure the safety and health of our visitors and staff. Our updated Cleaning Safety Protocols are available here.
The KBHCCD does not allow outside food or beverages.
The KBHCCD follows all applicable state and local laws regarding weapons in the facility.
• Simulated or costume weapons are allowed as a part of your costume, subject to prior approval by security, the local police and if in compliance with the following. Please note that police have final say on all cosplay weapons.
• All costume weapons must be inspected by uniformed police at the Costume Weapons Check Desk in the main lobby.
• All costume weapons must conform to all state and federal laws.
• Projectile costume weapons must be rendered inoperable.
• Costume swords must be tied to your costume in such a way that they can’t be drawn and must also pass police approval.
After each person’s costume weapon has been checked, it will be tagged by security, and you will be given a wristband to wear to designate that your weapons have been checked. Security will escort you to the security station for inspection if your costume weapon is not tagged. Please do not bring your costume weapons, if you are unwilling to comply with these policies. Event organizers and the Police department reserve all rights to change or modify any costume weapons policy or rule at any time and without notice to best safely serve event attendees. Your understanding and cooperation is appreciated.
Free internet is available in the lobbies. Scan for wireless connections and choose “free internet”. Click connect once the splash page loads. For additional service, contact Smart City Networks, (214) 853-8900.
Pets are not allowed at the KBHCCD; however, service animals are welcome. The KBHCCD follows ADA guidelines regarding service animals. All ADA service animal guidelines may be found here.
KBHCCD has partnered with Mamava to provide two self-contained pods that give nursing mothers a private place to nurse and/or pump. They are conveniently located on Level 2, one by the Arena and another by the Food Court.
KBHCCD is ADA compliant. It is our goal to implement new standards as they are introduced. In accordance with the ADA we are responsible for and provide permanent premises access accommodations such as, but not limited to: wheelchair lifts, elevator standards, door width standards and restroom accessibility.
It is the event organizer’s responsibility to provide non-permanent accessibility requirements, such as, but not limited to, hearing-assistive or visually-assistive devices, and temporary seating accessibility and/or interpreters. If you need non-permanent accessibility aid while at the KBHCCD please consult with the event registration desk.
For your convenience, the KBHCCD is connected to the 1,001-room Omni Dallas Hotel via a skybridge. There are dozens of other hotel options within walking distance of the KBHCCD. Click for a full list of downtown hotels
DFW International Airport
DFW International Airport is 20.5 miles from the KBHCCD. DART has convenient and economical ways to travel between DFW Airport and downtown Dallas – DART Rail Orange Line, the Trinity Railway Express (TRE) commuter rail and DART bus route 408.
Dallas Love Field Airport
Dallas Love Field Airport is 7.8 miles from the KBHCCD. Your link between DART Light Rail’s Orange and Green Lines and the Love Field Terminal is Bus Route 524 (Love Link) that operates between Dallas Love Field and the Inwood/Love Field Station.
A lost and found location may be operated at Lessee’s discretion. Check with show management first when trying to recover lost items. You may also contact KBHCCD Security at (214) 939-2941. The KBHCCD does not store show materials so unclaimed items may be disposed of after move out.